Frequently Asked Questions
Everything you need to know about your vinyl experience at Smiling Ear Records.
How do you ensure vinyl records are not damaged during shipping?
We use specialized, heavy-duty corrugated cardboard mailers and internal padding to prevent corner dings and seam splits. All records are packed securely to withstand the rigors of transit.
What is your return policy for opened records?
We accept returns on defective or warped items within 30 days of purchase. However, once the shrink-wrap is removed, we cannot accept returns for 'change of mind' or subjective sound quality preferences.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and the weight of the order.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the records you sell new or used?
We specialize in brand-new, factory-sealed pressings. If we ever offer rare or vintage used stock, it will be clearly labeled with a detailed grading description (e.g., VG+, NM).